Frequently Asked Questions
If our books are currently open for custom orders, there will be an option to place an order on the Shop page, under "Book Openings".
The most reliable way to know when our books are opening is to follow us on Facebook and Instagram. As soon as we have a date for opening our books, we will announce that on the website, Facebook, and Instagram. We will not be able to provide a guestimate of when they might open. If no announcement has been made, we currently do not have a planned date for when our books will open.
We do not keep a waiting list. To us a waiting list means that you are guaranteed to get a specific knife model at some point in the future. This means if 1000 people sign up on the list, we have to guarantee that 1000 model X knives get built and released into the community. That is not really a guarantee we are prepared to make for a couple of reasons:
- We are not a large production knife company.
- We do not want to over-saturate the knife community with any model.
- We want the opportunity to keep innovating and constantly improve. We believe if you keep doing the same thing over and over again, your ideas become stagnant and you slowly settle into the status quo.
As of January, 2021 we have transitioned to releasing all available knives via this website. Knives may be released via FCFS drops, or via lotteries. Planned releases can be found under "Shop - Scheduled Knife Drops".
Any abandoned knives we have available are put up for lottery on either Facebook or Instagram.
We do not accept deposits for orders when our books are not open.
Upgrades and Maintenance
The last week of every month, we set aside time to perform spa treatments and do general maintenance. All knives received before the last week of the month are returned by the last week of the month. You can reserve a maintenance spot and see standard pricing here. Once your spot is reserved, an email will be sent with instructions on how to proceed.
The detent system in each knife is selected and fine tuned to accomodate slight variations in the lock bar handle and the blade. While we can understand why it would be nice to swap a Near Mirror M390 for a Stone Wash M390 or a Damasteel blade, it is not feasible at this time.
We handle warranty work outside of our normal upgrades and maintenance work. If we have made a mistake, reach out and let us know. We will correct the issue and get the knife back in your hands as quickly as possible.
We currently do not offer a completely new anodization scheme on previously sold knives. What we do offer is a complete refresh of the original anodization. Reserve a maintenance and/or upgrade spot here.
At this time we do not offer or take orders for upgraded hardware, clips, or spacers. If at any time this changes, this will be an option made available on our Shop page.
This is no longer an option we offer.
This has been offered in the past, but is no longer available. Changing out the detent system has inherent risk as it requires regrinding the lock face on the blade. If the blade is ruined in this process, the knife becomes a throw away as our current V3 blade is not compatible with the V1/2 detent systems.
We have previously done many lotteries through our Facebook groups and on IG.
As of January, 2021 we have transitioned to releasing knives via this website. Knives may be released via FCFS drops, or via lotteries. Planned releases can be found under "Shop - Scheduled Knife Drops".
Payment for lottery knives is expected within 24 hours. If payment is not received within this time frame, the sale is canceled.
Lottery knives are all sold as makers choice. We currently do not offer the option to customize configurations after they are made available for sale.
We occasionally have lottery knives specifically for newbies only. These lotteries are for the people who have not had the opportunity to own a Specter. If you have purchased one, was given one, leased one from a friend, etc then you do not qualify.
No. All of our payment processing is done through PayPal and for buyer protection they require the address received with the payment is the address used for shipping. What we can do is refund your payment, minus PayPal fees, so another payment can be made.
We typically ship through UPS and USPS. Both companies allow the receiver of the package to reroute and/or hold at a location. Check with the shipping company currently in possession of your package to request a reroute/hold.
We do not automatically add insurance beyond the basic amount provided by the shipping company. Any buyer requiring this as an option will need to make a request via email or by selecting this option before adding a product to their cart.
We currently do not have a way to automatically charge for additional insurance. A PayPal invoice for the additional insurance will be sent once the total is known.
Within the US we frequently use USPS, UPS, and FedEx. For international shipping, we only use FedEx.
We do ship internationally, but at the buyers expense and risk. This means the buyer is responsible for knives that are confiscated by customs or lost in international shipping. We require the buyer to understand the laws applicable to their region. For all international knife shipments, we will reach out to the buyer to confirm if the knife should be broken down for shipping in multiple boxes.
We do not automatically require signature guarantee on any package. Any buyer requiring this as an option will need to make a request via email or by selecting this option before adding a product to their cart.